Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of Soniv’s website, apps, and ticketing services operated by Soniv Entertainment (“Soniv,” “we,” “us”). By creating an account, signing in with Google, purchasing tickets, hosting events, or otherwise using Soniv, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use Soniv. For a plain-language overview, see our FAQ and Host FAQ.

2. Accounts and eligibility

• You must be at least 13 years old to create an account. Additional age limits may apply for specific events or hosting.
• You are responsible for your login credentials and for activity under your account.
• You may sign up with email/password or with Google when that option is offered on Account.
• We may require email verification, device verification, or other security checks before you access some features.

3. Tickets, fees, and payments

• Ticket prices are set by hosts. A buyer service fee may apply and is disclosed before you pay.
• Payments are processed by third-party providers such as Stripe. Soniv does not store full card numbers on our servers.
• Your purchase confirmation and tickets appear in My Account when available. Keep your confirmation email.
• Where reserved seating is offered, a temporary seat hold may apply before payment completes. Unpaid holds expire and seats may return to inventory.

4. Refunds and cancellations

• Where Soniv offers self-service refunds, eligible orders may be refunded through Soniv before the platform cutoff (typically 24 hours before the event start, unless a different cutoff is shown for that order).
• Refunds are issued to the original payment method through our payment processor. Banks and card issuers often post credits within about 24–48 hours; timing can vary.
• Orders already checked in, already refunded, or past the cutoff may not be refundable through self-service.
• If an event is cancelled or materially changed, Soniv will work with the host and payment processor rules under applicable law. See our FAQ or Contact for help.

5. Hosts

• By enabling host features, you agree to these Terms for hosting, including accurate event details (time, location, age restrictions), lawful conduct, and fair treatment of buyers.
• Soniv may require identity verification (for example via Stripe Identity) before you can host, sell tickets, or receive payouts. Minors may need a guardian consent path where offered.
• Hosts are responsible for event safety, venue rules, and compliance with applicable law. Start at Become a Host and manage events in Host Hub.
• Payouts may be delayed, limited, or held while Soniv reviews suspected fraud, chargebacks, or Terms violations.
• Separate Host Agreements (B2B). Most hosts operate under these Terms alone. For certain business, enterprise, or other B2B arrangements, Soniv may additionally require a separate signed Host Agreement. When that applies, the signed agreement and these Terms both apply; if they conflict on a specific point, the signed Host Agreement controls for that point.

6. Washington ticket laws

When you buy, sell, or host tickets for Washington events, you must follow applicable state law, including:

• You must not use ticket-buying bots or other software to bypass a ticket seller’s website controls.
• You must not sell tickets you know were obtained using that prohibited software.
• You must not use false or misleading information when selling tickets, including prices, fees, or ticket details.

7. Content, conduct, and enforcement

• No harassment, hate, scams, illegal sales, deceptive listings, or dangerous content.
• We may remove content, suspend accounts, limit features, or hold payouts if you violate these Terms or applicable law.

Separate from Soniv’s platform actions, Washington law treats certain ticket-bot conduct as an unfair or deceptive practice under the Consumer Protection Act. Civil enforcement, including by the Washington Attorney General, may apply as provided by law. Soniv does not prosecute users and does not decide civil or criminal legal outcomes.

8. Disclaimers and changes

• Soniv provides ticketing tools “as is” to the extent permitted by law. Events are produced by hosts, not by Soniv, unless we expressly say otherwise.
• We may update these Terms. Material changes will be reflected by updating the “Last updated” date above. Continued use after an update means you accept the revised Terms.
• These Terms are intended for Soniv’s current operations, with a primary focus on Washington events unless we publish broader terms.

Questions?

Read our Privacy Policy, FAQ, or contact support at support@soniventertainment.com.