Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of Soniv’s website, apps, and ticketing services operated by Soniv Entertainment (“Soniv,” “we,” “us”). By creating an account, signing in with Google, purchasing tickets, hosting events, or otherwise using Soniv, you agree to these Terms and our Privacy Policy.

If you do not agree, do not use Soniv. For a plain-language overview, see our FAQ and Host FAQ.

2. Accounts and eligibility

• You must be at least 13 years old to create an account. Additional age limits may apply for specific events or hosting.
• You are responsible for your login credentials and for activity under your account.
• You may sign up with email/password or with Google when that option is offered on Account.
• We may require email verification, device verification, or other security checks before you access some features.

3. Tickets, fees, and payments

• Ticket prices are set by hosts. A buyer service fee may apply and is disclosed before you pay.
• Paid checkouts use the payment method shown at checkout. Stripe processes card and supported wallet payments; PayPal may be offered where enabled. These providers have separate processing terms and controls. See Stripe's privacy policy. Soniv does not store full card numbers on our servers.
• Your purchase confirmation and tickets appear in My Account when available. Keep your confirmation email.
• Where reserved seating is offered, a temporary seat hold may apply before payment completes. Unpaid holds expire and seats may return to inventory.

4. Refunds and cancellations

• Where Soniv offers self-service refunds, eligible orders may be refunded through Soniv before the platform cutoff (typically 24 hours before the event start, unless a different cutoff is shown for that order).
• Approved refunds are submitted through the applicable payment processor to the original payment method. A refund request is not a completed refund; posting time varies by provider, bank and refund status, and no universal 24–48-hour arrival is guaranteed.
• Orders already checked in, already refunded, or past the cutoff may not be refundable through self-service.
• If an event is cancelled or materially changed, Soniv will work with the host and payment processor rules under applicable law. See our FAQ or Contact for help.

5. Hosts

• By enabling host features, you agree to these Terms for hosting, including accurate event details (time, location, age restrictions), lawful conduct, and fair treatment of buyers.
• Soniv may require identity verification (for example via Stripe Identity) before you can host, sell tickets, or receive payouts. Minors may need a guardian consent path where offered.
• Hosts are responsible for event safety, venue rules, and compliance with applicable law. Start at Become a Host and manage events in Host Hub.
• Payouts may be delayed, limited, or held while Soniv reviews suspected fraud, chargebacks, or Terms violations.
• Separate Host Agreements (B2B). Most hosts operate under these Terms alone. For certain business, enterprise, or other B2B arrangements, Soniv may additionally require a separate signed Host Agreement. When that applies, the signed agreement and these Terms both apply; if they conflict on a specific point, the signed Host Agreement controls for that point.

5A. Payment flow, organizer payouts, and disputes

• Payment providers: Soniv uses Stripe for card and supported wallet checkout, with PayPal where separately enabled. The available method is displayed at checkout. Soniv is not a bank or escrow service.
• Where the money goes: With Stripe Connect destination charges, checkout is processed on Soniv's platform Stripe account and an associated transfer is created to the verified organizer's connected Stripe account. Stripe manages the resulting balances and bank payouts. Where an organizer has not connected Stripe, a payment may not have an automatic destination transfer. A PayPal checkout does not itself create a Stripe Connect organizer transfer; hosts should confirm the applicable arrangement before accepting paid orders.
• Payout timing: Soniv does not promise a single fixed number of days after a sale or event. Availability and bank-arrival dates depend on the connected account's Stripe payout settings, settlement timing, verification, reserves, payment method, bank processing and any restrictions. Organizers should confirm their account-specific schedule and expected arrival with Stripe and Soniv before publishing a paid event.
• Disputes and chargebacks: The card issuer and payment network decide disputes; Stripe supplies dispute processing. For Stripe Connect destination charges, Stripe initially debits the Soniv platform balance for disputed sums and related dispute fees. Soniv may collect evidence from the host and seek a permitted transfer reversal or reimbursement as provided by a separately applicable agreement and law. The allocation of ultimate financial responsibility is not represented here as a blanket automatic host charge.
• Refunds: For Stripe destination charges, a refund initially affects the platform's Stripe balance. A transfer reversal may be necessary to recover amounts sent to the organizer. Refund availability, processing time and whether any service fee is refundable depend on the transaction, published event terms and applicable law. A submitted refund request is not confirmation that money has been returned.

5B. Cancelled events, records, and service interruptions

• Cancellations: The event host is responsible for accurate cancellation notices and for coordinating attendee remedies according to its published event terms and applicable law. Buyers should retain their receipt and contact Soniv support if the host cannot be reached. Soniv works with the host and payment provider to determine eligible refunds or other remedies; cancellation does not itself establish that a refund has already been issued. If proceeds were transferred, reversal or recovery may be required before a refund can complete.
• Data and exports: Hosts may view order and attendee information made available to them for legitimate event operations. A general self-service export of historical attendee and sales data is not promised. Contact support for the records currently available for your events and permissible export options. Disclosures to hosts and retention are subject to the Privacy Policy and applicable law.
• Outages and entry: Hosts remain responsible for on-site admission and a venue contingency plan. If internet or scanning fails, previously downloaded offline check-in information may be usable on prepared devices; unsynced devices cannot guarantee real-time duplicate prevention. Plan a supervised manual exception process and reconcile entries after connectivity returns. See the check-in guide.
• Operator identity: The service uses the name Soniv Entertainment and currently focuses on Washington State events. This trading name and service region should not be assumed to establish a particular registered corporate form or street address. For verified legal-entity details and correspondence, contact support@soniventertainment.com.

6. Washington ticket laws

When you buy, sell, or host tickets for Washington events, you must follow applicable state law, including:

• You must not use ticket-buying bots or other software to bypass a ticket seller’s website controls.
• You must not sell tickets you know were obtained using that prohibited software.
• You must not use false or misleading information when selling tickets, including prices, fees, or ticket details.

7. Content, conduct, and enforcement

• No harassment, hate, scams, illegal sales, deceptive listings, or dangerous content.
• We may remove content, suspend accounts, limit features, or hold payouts if you violate these Terms or applicable law.

Separate from Soniv’s platform actions, Washington law treats certain ticket-bot conduct as an unfair or deceptive practice under the Consumer Protection Act. Civil enforcement, including by the Washington Attorney General, may apply as provided by law. Soniv does not prosecute users and does not decide civil or criminal legal outcomes.

8. Disclaimers and changes

• Soniv provides ticketing tools “as is” to the extent permitted by law. Events are produced by hosts, not by Soniv, unless we expressly say otherwise.
• We may update these Terms. Material changes will be reflected by updating the “Last updated” date above. Continued use after an update means you accept the revised Terms.
• These Terms are intended for Soniv’s current operations, with a primary focus on Washington events unless we publish broader terms.

Questions?

Read our Privacy Policy, FAQ, or contact support at support@soniventertainment.com.