Help
FAQ
Quick answers for buyers and hosts.
What fees does Soniv charge? +
Soniv uses simple tiered service fees paid by buyers ($2.99–$8.99 per ticket depending on price). Hosts keep the full ticket price. You’ll always see the total before you pay.
How do refunds work? +
Where eligible, you can request a refund through Soniv before the cutoff shown for your order (usually 24 hours before the event). A refund request may require organizer review and is not the same as a completed refund. Approved refunds return through the original payment method; actual posting time depends on the payment processor and bank. See our Terms of Service or contact support if an event is cancelled or you need help.
Which company processes my ticket payment?+
Stripe handles card and supported wallet checkout. PayPal may be offered when enabled. The method displayed at checkout is the provider for that purchase. Soniv does not store full card numbers.
What happens if an event is cancelled?+
The organizer should notify attendees and coordinate remedies under the event terms and applicable law. A cancellation does not mean an automatic refund has already been completed. Contact support with your order details if you have not received guidance; approved refunds go back through the original payment provider.
What if the scanner or internet stops working?+
The venue manages admission, including a contingency plan. Organizers can prepare offline check-in data in advance on supported devices, but unsynced devices cannot guarantee duplicate-entry prevention. Keep your ticket confirmation and follow door staff instructions.
Do I need an account to buy tickets? +
For most events, yes — an account helps us protect tickets, send updates, and prevent fraud. It also makes it easy to access your tickets and receipts later.
Why do some events require ID verification? +
Age-restricted or high-trust events may require ID verification (18+ / 21+). Verification helps keep the community safe and reduces chargebacks and ticket fraud.
How do I become a host? +
Start with Become a Host. We may ask for identity verification (via Stripe Identity) before you can sell tickets or receive payouts. Everyday hosts agree to our Terms of Service and Privacy Policy. A separate signed Host Agreement is only used for certain B2B arrangements when Soniv requires one.