Host FAQ

For eligible Stripe ticket payments, Soniv uses Stripe Connect destination charges: the payment is created on the Soniv platform Stripe account and an associated transfer goes to the verified host's connected Stripe account. Stripe controls balance availability and bank delivery. There is no single Soniv-guaranteed payout date; timing depends on each account's Stripe payout schedule, verification, reserves, holidays and processing. Check your connected Stripe account's expected payout date before publishing. If Connect is not active, do not assume automatic organizer settlement. PayPal payments, where offered, do not automatically use Stripe Connect.

Yes for most payout-enabled hosting. Verification reduces fraud, helps with chargeback disputes, and is required by payment networks.

Soniv uses tiered service fees paid by buyers ($2.99 under $25, up to $8.99 for $100+ tickets). You keep the full ticket price you set.

Add the restriction to your event listing and enforce it at the door. For higher-risk events, Soniv may require buyers to verify age.

Yes. If you cancel, communicate early and clearly. Refund/credit options should follow your posted policy and local regulations. If you need help, reach out to support.

For Stripe Connect destination charges, the purchase is recorded on Soniv's platform Stripe account with a transfer to the organizer's connected Stripe account. Stripe processes balances and payouts, not a Soniv bank escrow account. Cardholders raise disputes through their card issuer. Stripe initially debits Soniv's platform balance for destination-charge disputes and fees; Soniv coordinates evidence and may recover eligible funds from transfers or according to a separate agreement. Contact support before hosting if you need written case-specific liability terms.

Notify purchasers promptly and tell Soniv support, including the event ID, cancellation reason and affected orders. The host must follow applicable law and the event's posted refund policy. Soniv can coordinate eligible refunds through the payment provider; refunds are not automatic merely because an event is marked cancelled. Previously transferred proceeds may require recovery. Confirm the procedure with support before promising a refund date or fee treatment.

Host Hub provides available event and order information, but a full self-service historical CSV export is not guaranteed. Contact support to request available event-specific attendee or sales records. Access depends on host verification, what is stored, privacy limits and legal retention; payment-provider reports might be separate.

Before doors open, test the network and scanning devices and prepare the offline check-in package on each authorized device while online. During an outage, use your staffed contingency and exception process. Offline devices cannot prevent duplicate entry between unsynced scanners; reconcile records once connectivity returns. See the door operations guide.

The service operates under the name Soniv Entertainment and currently focuses on Washington State events. The site does not yet publicly confirm the exact registered legal entity or service address. Request verified company and legal-correspondence details from support before entering a business agreement.