Privacy Policy

1. Scope

This Privacy Policy describes how Soniv Entertainment (“Soniv,” “we,” “us”) collects, uses, and shares information when you use our website and ticketing services. It applies together with our Terms of Service. For product help, see the FAQ or Contact.

2. What we collect

• Account info — name, email, date of birth (when provided), phone, and password credentials when you create an account on Account.
• Google sign-in — if you choose Continue with Google, we receive basic profile information from Google (such as name, email, and profile image) according to your Google permissions. See Google’s Privacy Policy.
• Purchases — order details, event selections, seat labels when reserved seating is used, and payment status. Card data is handled by payment processors such as Stripe; Soniv does not store full card numbers.
• Identity verification — for age-restricted events, hosting, or fraud prevention, we may collect verification status and related metadata through Stripe Identity (for example government ID document images, selfie/biometric checks where Stripe uses them, and date of birth). Government ID images are processed by Stripe; Soniv typically stores verification status and identifiers needed to operate the platform.
• Guardian information — if a minor hosts with a guardian consent flow, we may collect guardian name, email, and relationship as needed to complete that process.
• Host / B2B agreements — if Soniv and a host enter a separate signed Host Agreement (typically B2B), an e-signature provider may process name, email, and signature metadata. That is separate from ordinary account signup under these Terms.
• Usage and security — pages viewed, device/browser type, IP address, and similar data used for reliability, fraud prevention, and device verification codes.

3. How we use information

• Provide accounts, ticketing, hosting, refunds, and support.
• Process payments and host payouts through third-party payment providers.
• Verify identity and age where required for events or hosting.
• Send essential messages (receipts, refunds, security alerts, event updates). Marketing is opt-in where required and can be managed in My Account when available.
• Prevent fraud, enforce our Terms of Service, and improve the product.
• Respond to valid legal requests when required by law.

4. Sharing

We share the minimum information needed with service providers that help us operate Soniv. We do not sell personal information.

• Payment and identity — Stripe (payments, payouts, Stripe Identity).
• Sign-in — Google when you use Google sign-in.
• E-signature (B2B Host Agreements only) — when a separate Host Agreement is used, an e-signature provider such as Dropbox Sign may process agreement and signature data.
• Email and hosting — email delivery and cloud hosting providers that run Soniv infrastructure.
• Event hosts — information needed to honor tickets and run check-in (for example attendee name, ticket status, and related order details).
• Legal and safety — when required by law, valid legal process, or to protect users and Soniv from fraud or abuse.

5. Washington users

If you use Soniv for events in Washington State, we process information described above to support compliance with applicable Washington law, including rules related to ticket bots and consumer protection. Policy summaries on our site are not legal advice.

6. Retention and security

• We retain account, transaction, verification status, and compliance records as needed to operate Soniv, resolve disputes, process refunds, and meet legal obligations.
• We use reasonable administrative, technical, and organizational measures to protect information.
• No method of transmission or storage is completely secure.

7. Your choices

• Request access, correction, or deletion of your account data, subject to legal and operational requirements (for example we may retain transaction records).
• Control marketing preferences in My Account when available.
• Review third-party policies for Stripe and Google.