Privacy Policy

1. Introduction

Soniv is committed to protecting the privacy of users. This Privacy Policy explains how information is collected, used, and disclosed by Soniv when the website and services are used.

2. Information Collected

The following types of information may be collected when the Soniv platform is used:

• Identity Data: Includes first name, last name, username, or similar identifiers.
• Contact Data: Includes email address and telephone number.
• Financial Data: When tickets are purchased, payment information is processed by third-party payment processors (e.g., Stripe, PayPal). Soniv does not store full credit card numbers.
• Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
• Usage Data: Includes information about how the website, products, and services are used, such as browsing history and the events interacted with.
• AI-Related Data: For features like "Vibe Match," search queries and interactions with event recommendations are collected to improve the service.

3. Use of Information

Personal data is used for the following purposes:

• To create and manage user accounts.
• To process transactions and send related information, including purchase confirmations and invoices.
• To provide, maintain, and improve the services, including the AI-powered "Vibe Match" feature.
• To personalize the user experience by showing content that is more relevant.
• To communicate about products, services, offers, promotions, and events.
• To monitor and analyze trends, usage, and activities in connection with the services.

4. Sharing of Information

Information may be shared as follows:

• With Event Organizers: When a ticket is purchased for an event, Identity and Contact Data may be shared with the event organizer.
• With Payment Processors: Financial Data is shared with third-party payment processors to facilitate transactions.
• With AI Service Providers: Anonymized and aggregated data may be shared with AI service providers to improve the "Vibe Match" feature. No personally identifiable information is shared for model training.
• For Legal Reasons: Information may be disclosed if required by law, such as to comply with a subpoena or other legal process.

5. Data Retention

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, the amount, nature, and sensitivity of the personal data are considered.

6. Cookies and Local Storage

The site uses cookies and local storage to distinguish users from one another. This helps provide a good experience and allows for site improvement. Browsers can be configured to refuse cookies, but some parts of the service may not function properly.

7. International Data Transfers

Information may be transferred to, and maintained on, computers located outside of a state, province, country, or other governmental jurisdiction where the data protection laws may differ. If a user is located outside the United States and chooses to provide information, please note that the data is transferred to the United States and processed there.

8. Children's Privacy

The services are not intended for individuals under the age of 13. Soniv does not knowingly collect personally identifiable information from children under 13. If it is discovered that a child under 13 has provided personal data, the information will be deleted from the servers immediately.

9. Legal Rights

Users have certain rights in relation to personal data, including the right to access, correct, erase, or transfer data. Certain rights to object to or restrict processing may also apply. To exercise these rights, please contact the support team.

10. Contact Information

If you have any questions about this Privacy Policy, please contact: support@soniv.app